Busch Systems 101
Q: Where is Busch Systems Located?
We call beautiful Barrie, Ontario, Canada home; Where the bins are sleek, the lakes are sparkling, and sustainability is always top of mind. Our head office building, and our two warehouse buildings are located on the same street!
Q: How can I contact Busch Systems’ customer support team?
We are always here to help! Our office hours are 8:00am – 4:30pm EST and team members can be reached through various means during these hours.
Telephone: 1-800-565-9931
Website Live Chat: www.buschsystems.com
Email: sales@buschsystems.comIf you need to contact us outside of our regular office hours, email is best! Someone from our team will respond as soon as they can.
Q: Where are Busch Systems containers manufactured?
Our products don’t travel the world before reaching you, they’re made right here in North America! We work with trusted suppliers in Canada and the U.S. to craft solutions you can feel great about.
Q: How do I become an authorized reseller of Busch Systems products?
We love building strong partnerships! If you’re interested in becoming an authorized Busch Systems reseller, simply reach out to one of our team members. We’ll guide you through our review process to make sure it’s the right match for both sides.
Ordering
Q: Where can I purchase Busch Systems products?
There’s more than one way to get your hands on Busch Systems recycling and waste containers! Order online, chat with one of our amazing Business Development Managers, or work with one of our trusted reseller partners; easy, flexible, and totally your choice!
Q: What forms of payment does Busch Systems accept?
We like to keep things easy! You can pay with all major credit cards, electronic funds transfer (EFT/ACH), wire transfer, or even a good old-fashioned cheque. Once your payment lands, your order will ship, or production will commence on build-to-order items.
Product Care & Maintenance
Q: What is the best way to keep Busch Systems products clean, and help prevent corrosion?
We recommend that a mild, nonabrasive detergent be used, such as a pH-neutral liquid (hand dishwashing or hand car washing soaps for example) diluted in warm water. Wipe with a clean wet cloth and towel dry.
We suggest testing soaps/cleaners on a hidden and/or small area beforehand.
Q: What is the best way to remove stubborn soiling from Busch Systems products?
If a mild detergen is not sufficient, the following products have been tested for use:
Ajax Cream
Liquid Gumption
Flash (in water)
Ajax Liquid (in water)
Cutting compound (‘T.Cut’)We suggest testing soaps/cleaners on a hidden and/or small area beforehand.
Q: What is the best way to clean and polish Busch Systems products made of Stainless Steel?
We recommend cleaning with mild, nonabrasive soap and water, using a soft cotton cloth to wipe the surface. Allow the surface to dry before applying polish. Polish using residential grade stainless steel cleaner and follow the directions. Always wipe the surface in the same direction as grain or polish lines. Rinse with a clean damp cloth, then dry.
We suggest testing soaps/cleaners on a hidden and/or small area beforehand.
Q: What should be avoided when cleaning Busch Systems products?
Always avoid using cleaners with chloride or bleach, and steel wool or scouring pads, on any Busch Systems products. For powder coated or stainless steel products, solvents such as acetone should also be avoided.
Please refer to the data sheet of each Busch Systems product for a full list of avoidances.
Products
Q: Can Busch Systems’ products be customized or adjusted?
Of course! Many of our products can be customized or changed depending on the series and the request. From custom labels and signage to specific colors or unique restrictive openings, we will help you create a solution that fits your space and needs.
Q: Can I purchase accessories or replacement parts for bins?
You can purchase most accessories (filters, new signage, etc.) and replacement parts (casters, keys, etc.) for your Busch Systems products anytime. Keep your bins operating and looking spiffy – no need to start from scratch!
Q: Are Busch Systems products made with recycled content?
Absolutely! At Busch Systems, we’re always looking for smarter, greener ways to build and improve our products. Whenever possible, we maximize the use of post-consumer recycled plastic, giving yesterday’s materials a fresh new purpose. We also incorporate post-industrial recycled plastic, carefully choosing the right blend for each product based on quality, performance, carbon footprint, and overall sustainability. While recycled content varies across our lineup, our commitment never wavers: to leverage recycled plastics in creating durable, sustainable products that help move us all toward a greener future.
Q: What is Busch Systems’ warranty on products?
We do our absolute best to make sure every product you receive is durable, reliable, and ready to serve you for years to come. But hey – we’re human! If something slips through the cracks, we’ve got your back. Our warranty covers manufacturing defects, so if your bin isn’t behaving the way it should, please reach out. For all the fine warranty details, please click here.
Q: Where can I find product specifications?
You’ll find all the glorious product details tucked neatly into our product data sheets that are found on our website product pages.
Returns
Q: What is Busch Systems’ return policy?
At Busch Systems we want you to love your purchase. If you need to make a return, we accept returns within 30 days of delivery for a merchandise-only refund, less applicable restocking fee, if product is in original condition and packaging. Custom or built-to-order products are final sale. Shipping and handling aren’t eligible for credit, and return shipping is the customer’s responsibility. Once our quality control team inspects the returned item, we’ll issue your refund.
Q: Are returns free?
At Busch Systems, we don’t offer free returns, as customers are responsible for shipping and handling — plus a 15% restocking fee may apply. It helps us cut down on unnecessary shipments and reduce our environmental footprint.
Q: Can I return a customized or built-to-order product?
Because customized and built-to-order products are made specifically for you, they’re final sale. No take-backs – but we know they’ll look great in their new home!
Shipping & Receiving
Q: Does Busch Systems ship internationally?
Yes, we do ship beyond North America! Because every country has its own unique shipping requirements, it’s best to chat with one of our team members first, they will help make sure your order gets where it needs to go, as hassle-free as possible.
Q: How long does it take to ship an order?
We’d love to give you a one-size-fits-all answer, but our products are as unique as our customers! Most in-stock items ship within two business days, while custom or built-to-order containers take longer (greatness takes time, after all!). Your Busch Systems sales rep will provide you with an estimated ship date for your order and we’ll do our best to hit or improve on that date.
Q: What if my order arrives damaged or incorrect?
It’s very important to inspect your Busch Systems products upon delivery and advise us immediately if, in the off chance you have damage or there appears to be missing items, as there is a 15-day period to report any issues. Our official terms and conditions are viewable here if you wish to read the ‘fine print.’ Within the reporting window, your Busch Systems representative will be able to assist you.
Q: How can I track my order?
Once your order ships, depending on the carrier, you will receive tracking details automatically by email from the carrier, or from your sales representative. If that information doesn’t make its way to you – we’ll track it down faster than you can say “out for delivery!”
Sustainability
Q: Are there best practices I should be following to create or improve a collection program to ensure the best diversion rates?
Definitely! The best practices for improving diversion rates can vary depending on your space and setup – everything from bin placement to the type of collection openings and signage can make a big difference. Our experts are happy to help you find creative, effective solutions tailored to your environment. Plus, our website offers plenty of helpful resources like case studies, webinars from our Green Thinking Webinar Series, and our podcast series Talkin Trash with Will Nash.
Q: Are Busch Systems products made with recycled content?
Absolutely! At Busch Systems, we’re always looking for smarter, greener ways to build and improve our products. Whenever possible, we maximize the use of post-consumer recycled plastic, giving yesterday’s materials a fresh new purpose. We also incorporate post-industrial recycled plastic, carefully choosing the right blend for each product based on quality, performance, carbon footprint, and overall sustainability. While recycled content varies across our lineup, our commitment never wavers: to leverage recycled plastics in creating durable, sustainable products that help move us all toward a greener future.
Q: What is B Corp certification, and what does it mean for your company
B Corp® Certification is a designation for companies that meet high standards of social and environmental performance, accountability, and transparency. For our company, it reflects our commitment to doing business responsibly, continuously improving, and making a positive difference for people and the environment!
Q: What is a Product Carbon Footprint?
A product carbon footprint measures the total greenhouse gas emissions of a product across its lifecycle, from material sourcing and manufacturing to transportation and end-of-life recycling. Through our partnership with CarbonGraph, we’ve mapped all our product footprints, giving you the insights you need to make sustainable, informed choices.
Q: Where can I find educational resources on recycling?
We offer a wide range of recycling resources to help you stay informed and take action, including our Talkin’ Trash with Will Nash podcast, Green Thinking webinars, blogs, and case studies. On top of that, our sustainability advisors are here to provide you with personalized guidance to help implement effective recycling programs.
Q: Where should I place recycling and waste bins for best results?
Our sustainability team can assess your floor plan and provide expert guidance on the most effective bin setup for your building. From selecting the best Busch bins for each area, determining the right number and capacity, to optimizing layout for maximum waste diversion, we ensure your space is set up for an efficient, easy-to-use recycling and waste program.
Can't Find What You're Looking For?
Contact Us Directly
Email: sales@buschsystems.com
Phone: 1.800.565.9931
Hours: Mon – Fri, 8:00am – 4:30pm EST